At Natal Restore we are committed to respecting and protecting your privacy. We pledge to keep any personal information you give us safe and secure and process it in accordance with the UK General Data Protection Regulation (GDPR) and applicable data protection laws.
The purpose of this privacy policy is to provide you with important information on how we collect your personal information, how we use your personal information, why we use your personal information, how we protect your personal information, and what your individual rights are under applicable data protection laws.
It is important that you read this policy to make yourself fully aware of the reasons for Natal Restore processing your personal information.
Personal information we may collect
· When you enrol as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address so that we can contact you to administer and provide products and services you request or have shown an interest in
· Your login data and similar security information used for authentication and account access
· Information about your computer, your IP address, browser type and browsing activity whilst on our website. This is done through cookies. See the “Cookies” section below for more details
· Your marketing preferences, or information you provide in any communication when you participate in any blog, community or forum on our site
· Any additional personal information that you may provide to us from time to time if you contact us by email, letter or telephone, through our website or by any other means.
· Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.
· If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers. For more insight, you may also want to read Podia’s Terms of Service here
https://www.podia.com/terms collectively with Podia’s Privacy Policy located at
https://www.podia.com/privacy, and, where applicable, Podia’s EU Data Processing Addendum located at
https://www.podia.com/dpa
Why we use your personal information
We may use the personal information collected to:
· Provide our products and services to you
· Manage our relationship with you which may include notifying you about changes to our service; asking you to leave a review or take a survey
· Create and manage online accounts
· Provide you with the ability to take part and use interactive features of our service, when you choose to do so
· Communicate with you, and manage your involvement in, promotions, offers and market research
· Reply to queries from you and other third-parties, plus enquiries from law enforcement agencies in accordance with applicable law
· Quantify or comprehend the usefulness of the advertising we provide to you
· Obey with and apply appropriate legal requirements, pertinent industry standards and contractual responsibilities, and
· Establish, exercise or defend our lawful rights and legal claims.
The personal information we collect and process will be limited to only what is required for the purposes set out in the privacy policy.
How we collect your personal information
The ways in which we may collect personal information from you are as follows:
· When you communicate with us through our websites, including completing forms
· Through the use of cookies as you interact with our website
· When you purchase our products and services
· When you communicate with us by email, phone, post and mail
· When you enter a competition or complete a survey
· When you sign up to our publications
· When you register an online account through our website
· Provide feedback on our products and services
· When you make use of our social media channels to talk with us
· By way of direct marketing communications, and
· Information we may receive from external third parties and gain from publicly available sources.
Our basis for processing personal information
We will only ever process your personal information if we have a lawful basis to do so. The lawful bases we rely on are;
· Contract – This is where the processing of your information is required to satisfy a contractual arrangement that we have agreed with you.
· Consent – This is where we have requested you to provide unambiguous permission to process your data for a particular purpose.
· Legitimate interests - This is where we rely on our business interests as a purpose for processing, generally this is to provide you with the best products and service in the most secure and appropriate way.
· Legal obligation – This is where we have a statutory or other legal obligation to process the information to comply with the law.
If you fail to provide the required information when requested we may not be able to fulfil existing contractual arrangements with you, enter into new contracts with you, or meet our legal obligations. Therefore, we may not be able to provide you with our products or services and may have to cancel existing contractual arrangements.
Who do we share your personal data with?
We may share personal information with third parties for the purposes detailed below:
· Service providers that help us run our business, such as providers of analytics, payment processing, technology services, marketing, advertising, data storage and hosting
· Law enforcement agencies and regulators, in respect of satisfying our legal responsibilities and processing requests or orders received from those bodies
· Courts, legal counsels or other parties, where required, and in respect of legal proceedings, claims, and complaints in this context
· Where our business is sold or combined with another business, our advisers and any potential buyer’s adviser and the new proprietors of the business.
Your confidentially is of the highest importance to Natal Restore, we will only sell your personal information where you have given us explicit consent and it is lawful to do so.
How do you get my consent?
When you provide us with personal information to become a learner on our site, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to unsubscribe.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at
hello@natalrestore.com or by unsubscribing from emails.
Podia
Our courses, products and website are hosted by Podia. They provide us with the online course creation platform that allow us to sell our product/services to you.
Your data is stored through Podia’s data storage and databases. We cannot be held responsible for a data breach on their part.
Cookies
Cookies are small text files containing a string of characters that our website places on your computer or device when you visit our site. We use cookies to help users navigate our website efficiently and perform certain functions.
You may disable the use of cookies but this could restrict the functionality of our website, the web pages contained within, or your access to our site. For further information about how to control, disable and delete cookies, please visit
www.aboutcookies.org or
www.allaboutcookies.org.
For further details on our use of cookies please see our Cookie Policy.
How we store your personal information
We take data privacy and the protection of your personal information extremely seriously. To this extent we use suitable technical and administrative measures to ensure we protect your personal information under our supervision. We implement security measures appropriate to the type of the processing and frequently review these measures to confirm they continue to be appropriate.
How long do we retain personal information?
We will not hold on to your personal information for longer than is necessary for the purpose it was collected. This means that information will be destroyed when it is no longer required.
Under certain conditions we may anonymise your personal information (meaning it can no longer be linked with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Third-party links
As we want your experience of our website to be the most informative and useful as possible, we may provide appropriate links to websites operated by third parties. We have no control or responsibility of these website nor do we accept any liability. We encourage you to review the privacy policy of each website you visit before you provide any personal information through these sites.
Marketing Communications
We may process your personal information for marketing activities, where you have given consent and opted in. If you wish to opt-out of such communications in the future, you can do so at any time by contacting us at
hello@natalrestore.com
Children’s privacy protection
Our services are not intended for children. We do not deliberately target, gather or keep data about children.
Your rights and choices
Under GDPR and other applicable data protection laws, subject to your location, you have the following rights:
Right to access - you can ask us to provide copies of personal information we may hold about you.
Right to rectification – you can ask us to correct any inaccuracies or complete any incomplete personal data.
Right to erasure - you may ask that we erase your personal information in certain circumstances.
Right to restrict processing - in specific situations, you can request that we restrict the processing of your data.
Right to withdraw consent - where we have explicitly requested and obtained your consent for processing your personal information, you have the right to withdraw your consent.
Right to object - in certain circumstances, you have the right to object to the processing of your information unless we can show we have a compelling reason for continued processing.
Right to data portability - you have the right, in certain situations, to ask us to transfer your personal information you have provided to us to another organisation or you.
Right to opt-out of marketing communications - you have the right to request that you opt-out of marketing communications
Right to complain to a supervisory authority - you have the right to complain to the appropriate supervisory authority where you perceive we have infringed your data protection rights.
If you wish to make a request, please see the “How to contact us” section below for our contact details.
International transfers
Natal Restore may transfer your personal information outside of the UK in order to provide you with the services and products you require or as necessary for our legitimate interests.
We will only transfer your personal information outside of the UK where we are satisfied that appropriate levels of protection are provided to protect the integrity and security of your personal information or suitable security measures are followed and in compliance with applicable privacy and data protection laws.
Changes to this policy
From time to time, we may make changes to this privacy policy (for example, if there are legislative changes). Upon changes being made to this policy, we will revise the 'Effective and last updated' date at the bottom of this policy.
We recommend that you check this policy regularly to keep up-to-date with any changes.
How to contact us
If you have any questions relating to this privacy policy or want to exercise any of your rights please contact us at
hello@natalrestore.com Our security procedures mean that we may need to request proof of identity before we disclose personal information to you in response to any request.
Effective and last updated: 12/11/2022